Shipping & Delivery Policy

Information regarding order processing, shipping methods, and returns.

Your Order Journey

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Order Placed

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Processing

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Shipped

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In Transit

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Delivered

1. Order Processing Time

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

info Orders placed after 2 PM EST will begin processing the following business day.

2. Shipping Coverage

We ship from our warehouses in Hong Kong and Fujian, China. Below is the complete list of countries and regions we currently ship to based on your Shopify shipping zones:

3. Shipping Rates and Estimates

Standard shipping is free to every destination listed below. The table shows the estimated delivery window per region; any expedited options would be quoted at checkout.

Destination	Estimated Delivery	Shipping Cost

4. Returns & Exchanges

We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

How to Return an Item

Initiate Return

Email info@agaicpower.com with your order number and reason for return.

Receive RMA Label

We will provide a Return Merchandise Authorization (RMA) number and a shipping label.

Ship Item Back

Securely package the item with the RMA visible on the outside of the box.