Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it - unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, contact us at info@agaicpower.com. Please note that returns will need to be sent to the return address provided in our response.
Important: If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at info@agaicpower.com.
Damages & Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.
For solar panels & energy equipment: We recommend documenting any visible damage with photographs before installation. Our support team will prioritize replacement or repair based on the severity of the issue.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
- Custom products (special orders or personalized items)
- Items that have been installed or modified after delivery
- Open-box consumables and accessories
- Sale items and gift cards
Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We process exchange requests on a case-by-case basis - please contact info@agaicpower.com for assistance.
European Union 14-Day Cooling-Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it - unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we've approved your return, please contact us at info@agaicpower.com.
Cancellation Policy
You may cancel your order at any time before it ships. Once an order has been dispatched, our standard 30-day return policy applies. To cancel an order that has not yet shipped, please contact us immediately at info@agaicpower.com with your order number.
Pre-Order & Back-Order Items: Pre-ordered or back-ordered items may be cancelled at any time before shipment with a full refund. Once the item ships, the standard return policy applies.
Contact Us
For any questions regarding refunds, returns, or cancellations, reach out to our support team:
- Email: info@agaicpower.com
- Website: AGAIC POWER Contact Page
We aim to respond to all inquiries within 1-2 business days.