Shipping policy
Shipping & Delivery Policy
Information regarding order processing, shipping methods, and returns.
Your Order Journey
1. Order Processing Time
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
2. Shipping Coverage
We ship from our warehouses in Georgia, USA and Fujian, China. Below is the complete list of countries and regions we currently ship to based on your Shopify shipping zones:
3. Shipping Rates and Estimates
Shipping costs are calculated at checkout based on your location, order weight, and selected shipping method. For a personalized quote, add items to your cart and proceed to checkout.
| Destination | Estimated Delivery | Shipping Cost |
|---|---|---|
| Singapore | 10–16 days | Calculated at Checkout |
| United States | 5–8 days | Free over $500 / From $15 |
| Saudi Arabia | 12–20 days | Calculated at Checkout |
| Qatar | 12–20 days | Calculated at Checkout |
| Philippines | 12–20 days | Calculated at Checkout |
| Oman | 12–20 days | Calculated at Checkout |
| New Zealand | 14–21 days | Calculated at Checkout |
| Malaysia | 10–16 days | Calculated at Checkout |
| Kuwait | 12–20 days | Calculated at Checkout |
| Germany, Jordan, United Kingdom | 10–18 days | Calculated at Checkout |
| France | 10–18 days | Calculated at Checkout |
| Egypt, Turkey, Italy | 12–20 days | Calculated at Checkout |
| Canada | 7–12 days | Calculated at Checkout |
| Australia | 14–21 days | Calculated at Checkout |
| United Arab Emirates | 12–20 days | Calculated at Checkout |
4. Returns & Exchanges
We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
How to Return an Item
Initiate Return
Email info@agaicpower.com with your order number and reason for return.
Receive RMA Label
We will provide a Return Merchandise Authorization (RMA) number and a shipping label.
Ship Item Back
Securely package the item with the RMA visible on the outside of the box.