Shipping policy

Shipping & Delivery Policy

Information regarding order processing, shipping methods, and returns.

Your Order Journey

shopping_cart_checkout
Order Placed
inventory_2
Processing
local_shipping
Shipped
route
In Transit
home
Delivered

1. Order Processing Time

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

info Orders placed after 2 PM EST will begin processing the following business day.

2. Shipping Coverage

We ship from our warehouses in Georgia, USA and Fujian, China. Below is the complete list of countries and regions we currently ship to based on your Shopify shipping zones:

publicSingapore
publicUnited States
publicSaudi Arabia
publicQatar
publicPhilippines
publicOman
publicNew Zealand
publicMalaysia
publicKuwait
publicGermany
publicJordan
publicUnited Kingdom
publicFrance
publicEgypt
publicTurkey
publicItaly
publicCanada
publicAustralia
publicUnited Arab Emirates

3. Shipping Rates and Estimates

Shipping costs are calculated at checkout based on your location, order weight, and selected shipping method. For a personalized quote, add items to your cart and proceed to checkout.

Destination Estimated Delivery Shipping Cost
Singapore 10–16 days Calculated at Checkout
United States 5–8 days Free over $500 / From $15
Saudi Arabia 12–20 days Calculated at Checkout
Qatar 12–20 days Calculated at Checkout
Philippines 12–20 days Calculated at Checkout
Oman 12–20 days Calculated at Checkout
New Zealand 14–21 days Calculated at Checkout
Malaysia 10–16 days Calculated at Checkout
Kuwait 12–20 days Calculated at Checkout
Germany, Jordan, United Kingdom 10–18 days Calculated at Checkout
France 10–18 days Calculated at Checkout
Egypt, Turkey, Italy 12–20 days Calculated at Checkout
Canada 7–12 days Calculated at Checkout
Australia 14–21 days Calculated at Checkout
United Arab Emirates 12–20 days Calculated at Checkout

4. Returns & Exchanges

We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

How to Return an Item

1

Initiate Return

Email info@agaicpower.com with your order number and reason for return.

2

Receive RMA Label

We will provide a Return Merchandise Authorization (RMA) number and a shipping label.

3

Ship Item Back

Securely package the item with the RMA visible on the outside of the box.